Chris Brauer Media Project [BLOG]

Caveat Emptor!! Let the buyer be very aware when they deal with the company Crucial. They are a big market player in portable media storage. I had heard pretty good things about them that led me to buy two Crucial Gizmo 2GB USB drives on the Web. Never again!! While one worked fine the other one came with a cap that wouldn't stay on. Contacted customer service and they insisted on sending a spare cap even though I told them that the cap from the other drive didn't stay on either despite it fitting fine on the other drive. Not surprisingly the new cap wouldn't stay on either. In contacting Crucial again I was informed that "Your cap issue is not covered by your warranty so we would not be able to replace this drive for you" and the fact that the goods arrived with a manufacturer defect in the plastic casing was not their responsibility.

In their words: "The warranty that you have with this module covers you for any drive defect that would stop the drive operating it does not cover any issue with the cap of the module." Oh OK. The manufacturer of the cap takes no responsibility for a defective cap. Genius. All this for a $20 USB drive. It's like this company has never heard of the Internet and that customers are not helpless in the face of gross injustice. Screw you Crucial. Hence this post.

Labels: business, computing